What is the warranty on your jewellery?
We have a one year warranty against any manufacturing defects on all of our jewellery. The warranty becomes void if the product has been subjected to mis-use or has been altered by anyone other than Dimples.
What is your return policy?
Our products are the highest quality and top customer service is our goal. Each Dimples item is a custom, made to order piece that cannot be resold.
Dimples is not responsible for replacing items made based on incorrect information submitted in the order. For example, if the engraving indicated on the order submitted by the customer is not correct, Dimples is not responsible for re-engraving the item free of charge. The customer assumes all responsibility for the information on the order.
If you order a product and it arrives damaged or defective, we will exchange it at no cost. The customer must contact Dimples within 14 days of receipt of product to notify Dimples of damage or defect. Anytime beyond 14 days from the date of shipment of merchandise, no returns will be accepted nor will returns of products that appear to have been damaged through use or mishandling be accepted.
Simply return all damaged or defective products to:
Dimples, 280 Main Street North, Suite 200, Uxbridge, ON, L9P 1X4, Canada
If purchased at a Retail store, customers may return damaged or defective Dimples items to the Retail store within 10 days of receipt. If Dimples accepts the item for exchange or refund, the exchange or refund will be issued from Dimples not the Retail store.
Please include your email address and phone number so we may contact you if necessary. If we are unable to contact you, we may be unable to process your return. Please allow 60 days for us to process your request.
If the impression that you captured isn’t as unique as the person to whom it belongs and you aren’t amazed by having captured a moment in your loved one’s life and forever preserved it in precious metal, then we will be happy to refund your purchase upon the return of the unused item within 30 days and if the following conditions are met:
Products must be returned in a new and unworn condition. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Items modified or re-sized are not considered new.
The product must be returned in its original packaging.
All returns should be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, parts and components and packaging. Failure to include such items may prevent or delay your refund or exchange or result in additional fees.
Dimples reserves the right to deny any return or exchange if it fails to meet our return criteria. Dimples will not reimburse you for any shipping costs relating to the return of any products purchased. Upon acceptance of your return, a credit will be issued to the original form of payment less any applicable deductions.
Dimples may provide a prepaid return-shipping label for you to return the item. If return-shipping is provided by Dimples, the value of this shipping will be deducted from the refund. If a bonus gift was included with the purchase and not returned, Dimples will deduct the value of the bonus gift. In cases where there is a donation to a charity, the value of the donation will be deducted from the refund. In cases where there is gift wrapping, the gift wrapping charge will be deducted from the refund.