Dimples | Frequently Asked Questions
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Frequently Asked Questions

What are Dimples made of?

All Dimples jewellery and accessories are made with precious metals: sterling silver, gold, or platinum.

Do your charms fit on major brands of bracelets, like Pandora?

The Minimalist charm fits on all popular brands of bracelet including Pandora, Tiffany, Tomas Sabo, Persona, etc.

Placing an Order

Can I place an order over the phone?

Yes! You can certainly place an order over the phone. Please contact us at 1-844-852-5802 or locally at 416-797-1358.

What is included in the purchase price?

Everything!

  • The ink printing kit, upon request
  • Final Product with engraving

One of a kind Dimples jewelry that captures life’s precious moments!

What happens after I order ? 

If you requested an ink printing kit, we will ship you one asap.

If you have an ink print, handwritten message, or doodle you wish to personalize your item with, upload it when ordering. If you don’t have it ready, email it to upload@dimplescharms.com after ordering.

We will email you a model of the jewelry item with your print/artwork on it for you to approve. Please respond within 24 hours so not to delay the creation of your Dimples.

Once approved we will begin crafting your personalized Dimples item(s). When done we will ship it to the destination address you provided. 

Taking the Fingerprint Impression

How do I create an ink fingerprint?

If you don’t already have an ink print, you can request a printing kit to be sent to you free of charge when you place your order.  Here is how to use the Dimples ink printing kit to create a perfect fingeprint:

  1. Peel apart the ink strip at the transparent end to separate the 2 ink strips.
  1. Place an ink strip on a firm surface and support so that it doesn’t slip.
  1. Select the finger you wish to use, roll it on the ink strip to completely cover fingerprint area.
  1. On a clean, plain, non-textured, white paper or card stock roll the finger from left to right once to make a print on the paper (don’t roll back and forth – this causes smudged prints). Without re-inking the finger make several fingerprints on the paper until the ink print is too faint to see. Compare your prints to the examples below. examples
  2. Repeat the printing process until you have a few Perfect fingerprints that have clear lines!
  1. Scan your print into your computer at high resolution (600 dpi). Email the scan along with your order number to upload@dimplescharms.com

It’s the same process to create hand, foot, or paw prints too. Compare your prints to the examples below.

handprint-samples

ink-paw-print-examples

Does the Kit Expire?
Lost Impression Kit?
Engraving Questions

How long can the engraving be on each item?

Each Dimples item permits 2 lines of engraving with 10 characters each including spaces and punctuation.

What fonts are available for engraving?

At this time only script font is available.

What special characters are available for engraving?

We have a heart, hashtag or number sign, ampersand sign (&), slash (/), and regular punctuation symbols.

Shipping and Delivery Times

How long does it take to receive the kit and then the finished Dimples item once I order?   

Standard Delivery Option: 3 weeks

You will receive your Dimples kit within 6 business days of placing your order if you reside in the US or Canada.  Dimples will receive your fingerprint impression within 6 business days of you shipping the reply package using the pre-paid service included in your kit. Once received, Dimples will transform your fingerprint impression into a beautiful piece of jewellery and ship it, which will deliver within 6 business days. Assuming you take the fingerprint impression and prepare the return package within 2 days, you can expect to receive your finished Dimples item in 3-4 weeks from the time of order.

Enhanced Delivery Option: 2 weeks

You will receive your Dimples kit within 3 business days of placing your order if you reside in the US or Canada.  Dimples will receive your fingerprint impression within 3-5 business days of you shipping the reply package using the pre-paid service included in your kit.  Once received, Dimples will transform your fingerprint impression into a beautiful piece of jewellery and ship it so it reaches its final destination 1 week later.

Assuming you take the fingerprint impression and prepare the return package within 2 days, you can expect to receive your finished Dimples item 2 weeks from the time of order.

Rush Delivery Option: 1 week

You will receive your Dimples kit within1- 2 business days of placing your order if you reside in the US or Canada.  Dimples will receive your fingerprint impression within 1-2 business days of you shipping the reply package using the pre-paid service included in your kit. Once received, Dimples will transform your fingerprint impression into a beautiful piece of jewellery and ship it to destination within 3 days. Assuming you take the fingerprint impression and prepare the return package in 1 day, you can expect to receive your finished Dimples item 7 business days from the time of order.

Can I upgrade my shipping method after my order is processed?

Possibly. As long as your item has not been shipped yet, we can upgrade your shipping method (if option is available) at an additional charge. Please call us at 1-844-852-5802 to discuss options.

Our Warranty and Return Policy

What is the warranty on your jewellery?

We have a one year warranty against any manufacturing defects on all of our jewellery. The warranty becomes void if the product has been subjected to mis-use or has been altered by anyone other than Dimples.

What is your return policy?

Our products are the highest quality and top customer service is our goal. Each Dimples item is a custom, made to order piece that cannot be resold.

Dimples is not responsible for replacing items made based on incorrect information submitted in the order. For example, if the engraving indicated on the order submitted by the customer is not correct, Dimples is not responsible for re-engraving the item free of charge. The customer assumes all responsibility for the information on the order.

If you order a product and it arrives damaged or defective, we will exchange it at no cost. The customer must contact Dimples within 14 days of receipt of product to notify Dimples of damage or defect. Anytime beyond 14 days from the date of shipment of merchandise, no returns will be accepted nor will returns of products that appear to have been damaged through use or mishandling be accepted.

Simply return all damaged or defective products to:

Dimples, 280 Main Street North, Suite 200, Uxbridge, ON, L9P 1X4, Canada

If purchased at a Retail store, customers may return damaged or defective Dimples items to the Retail store within 10 days of receipt. If Dimples accepts the item for exchange or refund, the exchange or refund will be issued from Dimples not the Retail store.

Please include your email address and phone number so we may contact you if necessary. If we are unable to contact you, we may be unable to process your return. Please allow 60 days for us to process your request.

If the impression that you captured isn’t as unique as the person to whom it belongs and you aren’t amazed by having captured a moment in your loved one’s life and forever preserved it in precious metal, then we will be happy to refund your purchase upon the return of the unused item within 30 days and if the following conditions are met:

Products must be returned in a new and unworn condition. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Items modified or re-sized are not considered new.

The product must be returned in its original packaging.

All returns should be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, parts and components and packaging. Failure to include such items may prevent or delay your refund or exchange or result in additional fees.

Dimples reserves the right to deny any return or exchange if it fails to meet our return criteria. Dimples will not reimburse you for any shipping costs relating to the return of any products purchased. Upon acceptance of your return, a credit will be issued to the original form of payment less any applicable deductions.

Dimples may provide a prepaid return-shipping label for you to return the item. If return-shipping is provided by Dimples, the value of this shipping will be deducted from the refund. If a bonus gift was included with the purchase and not returned, Dimples will deduct the value of the bonus gift. In cases where there is a donation to a charity, the value of the donation will be deducted from the refund. In cases where there is gift wrapping, the gift wrapping charge will be deducted from the refund.

Cleaning Your Dimples Jewelry

My sterling silver Dimples is tarnishing. What should I do?

All sterling silver items can tarnish. Tarnish is not an indication of poor quality. As a matter of fact, cheap imitation or costume jewellery is usually nickel plated or made from inexpensive base metals that will not tarnish. Your genuine sterling silver item can tarnish when exposed to the environment and to everyday products such as perfumes, colognes, dishwashing soap, hair care products, lotions, creams and can react with your pH level. Fortunately, there any many anti-tarnish silver cleaners available at your local mall and Dimples Dip Cleaner is available at www.dimplescharms.com

Other Questions

Does Dimples keep your fingerprint on file?

We can. The Dimples manufacturing process eliminates the need for a permanent mold to be made; therefore, Dimples does not routinely keep a record of your fingerprint; however, you can request to have your prints saved. 

Will my item look exactly like the image on the web site?

No. Each Dimples item is unique.  The size of the fingeprint is relative to the person’s age, a child’s fingerprints will take up less space on Dimples charms than will adult fingerprints.