Our Warranty

All Dimples jewelry is warranted to be free from defects in materials and workmanship for one year from the date of purchase except chains which carry a 30 day warranty. Within the respective warranty periods, if we determine that your defect is warranted, Dimples will quickly repair or replace the defective piece at no cost to you. Our warranty does not cover pieces that have inscription errors made by you, pieces that show misuse, abuse or neglect by you, pieces that are discolored due to environmental factors, or pieces that are discolored due to allergic reactions. Our warranty becomes void if the piece has been altered by anyone other than Dimples. Outside of our warranty period, repairs to damaged or worn pieces will be quoted based on our standard repair costs.

Making a Warranty Claim

Please submit your order number and pictures of your Dimples jewelry piece by email, detailing the reason for your warranty claim. We’ll determine if your warranty
submission meets our warranty criteria and, if it does, you’ll receive a Return Merchandise Authorization (RMA) number from us.
After you receive it, you’ll then have 30 days to return your defective or damaged jewelry to us. Any jewelry returned to us without the RMA number will not be
processed. Dimples reserves the right to deny any warranty claim if it fails to meet our
warranty criteria.

Custom Order Cancellations

We understand that sometimes things happen and life can get complicated. Should you need to cancel your custom order, please do so within 48 hours of placing your deposit and receive a full refund of your deposit (less shipping charges for any samples that have been sent at your request). After that time, but before your piece is completed and shipped, a cancellation fee of up to 25% will be retained from the refunded amount. Please understand that we have incurred fees for credit card processing and have invested time getting acquainted with you, corresponding with you to understand your requirements, on phone calls, creating designs, CAD design, as well as searching for and procuring materials for your project.

Our Refund Policy

Due to the custom nature and personalized nature of our keepsakes, Dimples does not accept returns for refunds. However, if it’s determined that your piece has a warrantable issue, we’ll quickly repair or replace it free of charge. You assume all responsibility for the information you enter with your order and Dimples is not responsible for replacing any jewelry piece should you accidentally submit incorrect information with your order.

Please Read and Understand the Following

We do not remake, exchange, or refund for buyer’s remorse, breakups, or surprise designs.
Even in these cases, we always warranty the craftsmanship and overall quality of the piece.