Terms and Conditions 2017-11-03T18:56:27-05:00



Welcome to dimplescharms.com. These Terms and Conditions apply to the Dimples Site. Dimples provides services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any of our services you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time and the change will be effective immediately. By using the Site you signify your agreement to all terms, conditions, and notices contained herein.


You must have reached the age of majority in the jurisdiction in which you are resident to purchase products from this Site.

Subject to the Terms and Conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser, your phone, or any electronic device only for the purpose of sharing or shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You may have a password and account identification to enable you to access and use certain portions of this Site.  Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

Dimples reserves the right, in its sole discretion, without any obligation and without any notice requirement, to change, improve or correct the information, materials and descriptions on this Site and to suspend and/or deny access to this Site for scheduled or unscheduled maintenance, upgrades, improvements or corrections. The information and materials on this Site may contain typographical errors or inaccuracies. Any dated information is published as of its date only, and Dimples does not undertake any obligation or responsibility to update or amend any such information. Dimples may discontinue or change any product or service described in or offered on this Site at any time.


Sometimes with the volume of orders we receive, we are unable to fulfill the order in the estimated time. If this happens, we will attempt to notify you of the delay. While we make every attempt to avoid delays we do not guarantee delivery dates.


This Web site is intended for use by customers who reside in the region serviced by this Site and there may be limits on where we can ship products. To complete your purchase, you must have a valid billing and shipping address within North America.


Product prices and availability are subject to change at any time and without notice, but you will always be charged the price which is displayed at the time you confirm your order. Dimples is unable to offer post-order price matching or post sales prices. Dimples cannot extend a sale once it has ended. We do not negotiate prices on our products and all our prices are final. Our prices are subject to change without notice. Items in your shopping cart will always reflect the most recent price. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn’t reserve the price shown at that time. Payments shall be processed at the time of ordering.

For Dimples products and or services sold at retail locations in your country, the prices, product selection and promotions offered on the Web site may vary at any time from what is offered or available in any retail locations. Dimples does not guarantee that a price, product or promotion offered online will also be available or honoured at a retail location. Similarly, Dimples does not guarantee that a price, product or promotion offered at a retail location will also be available or honoured online.

We reserve the right to change our payment options at any time and for any reasons. If offers are made in your local currency and are payable in another currency with an international credit card, final price in your currency will depend on the foreign exchange rates, taxes and fees applied by your bank or the issuer of your international credit card issuer. These transactions may be subject to taxes and/or fees on international transactions not charged by Dimples.


Dimples coupon codes are subject to expire without notice. Dimples will not accept expired coupons codes even if they are linked from third party sites. Coupons will not be applied to bundled items or premium gifts. Coupons may not be applied to sale items and cannot be combined with any other offer.


Our products are the highest quality and top customer service is our goal. Each Dimples item is a custom, made to order piece that cannot be resold.

The fingerprint impression kit has a guaranteed shelf life of 6 months from the date of purchase. The impression kit will not be replaced free of charge after 6 months from the date of purchase. A replacement kit can be ordered at an additional charge plus shipping.

Dimples is not responsible for replacing items made based on incorrect information submitted in the order. For example, if engraving indicated on the order submitted by the customer is not correct, Dimples is not responsible for re-engraving the item free of charge. The customer assumes all responsibility for the information in the order.

If you order a product and it arrives damaged or defective, we will exchange it at no cost. The customer must contact Dimples within 14 days of receipt of product to notify Dimples of damage or defect. Anytime beyond 14 days from the date of shipment of merchandise, no returns will be accepted nor will returns of products that appear to have been damaged through use or mishandling be accepted.

Simply return all damaged or defective products to:

Dimples, 280 Main Street North, Suite 200, Uxbridge, ON, L9P 1X4, Canada

If purchased at a Retail store, customers may return damaged or defective Dimples items to the Retail store within 10 days of receipt. If Dimples accepts the item for exchange or refund, the exchange or refund will be issued from Dimples not the Retail store.

Please include your email address and phone number so we may contact you if necessary. If we are unable to contact you, we may be unable to process your return. Please allow 60 days for us to process your request.

If the impression that you captured isn’t as unique as the person to whom it belongs and you aren’t amazed by having captured a moment in your loved one’s life and forever preserved it in precious metal, then we will be happy to refund your purchase upon the return of the unused item within 30 days and if the following conditions are met:

Products must be returned in a new and unworn condition. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Items modified or re-sized are not considered new.

The product must be returned in its original packaging.

All returns should be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, parts and components and packaging. Failure to include such items may prevent or delay your refund or exchange or result in additional fees.

Dimples reserves the right to deny any return or exchange if it fails to meet our return criteria. Dimples will not reimburse you for any shipping costs relating to the return of any products purchased. Upon acceptance of your return, a credit will be issued to the original form of payment less any applicable deductions.


Dimples may provide a prepaid return-shipping label for you to return the item. If return-shipping is provided by Dimples, the value of this shipping will be deducted from the refund. If a bonus gift was included with the purchase and not returned, Dimples will deduct the value of the bonus gift. In cases where there is a donation to a charity, the value of the donation will be deducted from the refund. In cases where there is gift wrapping, the gift wrapping charge will be deducted from the refund.


Anything that you submit or post to the Site, or to Customer Service, including but not limited to questions, comments, suggestions, ideas, plans, notes, photos, drawings, original or creative materials or other information and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than you or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.


You agree to indemnify and hold harmless Dimples, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses arising out of or related to any Submissions you post, or submit, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Dimples and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Submissions, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.


All right, title and interest in this Web site/Web application and any content contained herein is the exclusive property of The Dimples Group Inc., except as otherwise stated. Dimples Inc. grants you a limited license to access and make personal use of this site. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes in whole or in part any information, software, products or services obtained from this Web site/Web application, except for the purposes expressly provided herein, without The Dimples Group Inc.’s prior written approval. You may not use the Dimples name or trademarks or designs without the express written consent of The Dimples Group Inc.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Dimples Group Inc. or its content suppliers and protected by Canadian and international copyright laws.


Although the information provided to you on this Web site is obtained or compiled from sources we believe to be reliable, The Dimples Group Inc. cannot and does not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. Neither The Dimples Group Inc., nor any of its affiliates, directors, officers or employees, nor any third party vendor, will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of this Site, or resulting from the act or omission of any other party involved in making this Site, the data contained herein or the products or services offered on this Site available to you, or from any other cause relating to your access to, inability to access, or use of the Site, whether or not the circumstances giving rise to such cause may have been within the control of The Dimples Group Inc. or of any vendor providing software or services. In no event will The Dimples Group Inc. or any such parties be liable to you, whether in contract or tort, for any direct, special, indirect, punitive, consequential or incidental damages, attorney fees, or any other damages of any kind even if The Dimples Group Inc. or any other such party has been advised of the possibility thereof. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user’s equipment, failure of mechanical or electronic equipment or communication lines or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, operator errors, strikes or other labor problems or any force majeure. The Dimples Group Inc. cannot and does not guarantee continuous, uninterrupted or secure access to the Site.


This site is created and controlled by The Dimples Group Inc. As such, the laws of the Province of Ontario will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the Province of Ontario and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.


Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site shall be submitted to confidential arbitration in the Province of Ontario.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.


This site interacts with customers and others globally, but is located in and controlled and operated by The Dimples Group Inc. from its headquarters in Uxbridge, Ontario, Canada. All information collected on this site is collected, stored, used and disclosed in accordance with privacy laws and personal information protection laws applicable in Canada. The Canadian government, and courts, law enforcement agencies or regulatory agencies in Canada may be able to obtain disclosure of such information through the laws of Canada. Information about you and your purchase history is treated in accordance with our Privacy Policy.


Any sale or discount offered is only valid for online purchases. No sale or discount is redeemable at retail locations or through Dimples resellers. Any sale or discount is only available at the time the sale is launched, until the expiry date of the sale; for the products indicated and cannot be applied to previous purchases.